Refund policy

Returns & Refunds Policy

At FootballPrintz, every item is made to order. Our prints, wall art, phone cases, apparel, mugs, keyrings and mouse pads are produced individually for each customer, which means we do not hold stock and cannot resell returned items. For this reason, we do not offer returns or refunds for change of mind, incorrect size selection, or ordering the wrong club or design.

Refunds and replacements are offered in line with your statutory rights under the Consumer Rights Act 2015. You are entitled to a replacement or refund if your item arrives faulty, damaged in transit, or not as described, or if it is significantly different from what was ordered.

Reporting a problem

Please contact us within 30 days of receiving your order. Email us at [your support email] with your order number, a description of the issue, and clear photographs of the item and its packaging. Photos let us resolve faults quickly with our production partner, so please include them where possible.

Once your claim is accepted we will send a replacement at no cost to you, or issue a full refund including original delivery charges, whichever you prefer. In most cases we will not ask you to return a faulty item. If a return is required, we will cover the cost of return postage and provide instructions.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

Digital downloads

Digital products are delivered immediately and are exempt from the statutory 14 day cancellation right once the download has begun, as you agree to immediate delivery at the point of purchase. If a file is corrupted, fails to download, or is not as described, contact us and we will resupply it or issue a full refund.

Cancelling an order

Because items go into production quickly, we can only cancel or amend an order before it enters production. Email us as soon as possible and we will cancel it in full if production has not started.

Orders not received

If your order has not arrived within the estimated delivery window, contact us and we will investigate with our production and delivery partners. Where an order is confirmed lost in transit, we will send a replacement or issue a full refund.

Contact

FootballPrintz, footballprintz.co.uk Email: footballpritnz@gmail.com

Nothing in this policy affects your statutory rights.